Amira Demo Environment — a fictional bank built to show Amira at work

Mawj

Playground

Try Amira

Four channels, one customer. Pick a scenario, use your own phone number, and see what a bank run on Amira feels like from the customer side.

Verification code for this demo: 2468

01

Get a call from Amira

Amira dials you either way — your phone rings within seconds. Choose the situation: the bank calling its customer, or the service line where she answers and you lead.

Which situation should Amira simulate?

Either way it is Amira who dials: your phone rings in about twenty seconds. For the inbound simulation she says so herself and then hands the conversation to you.

Letters, quotes and the call summary are e-mailed here — including a second mail showing exactly what the bank system recorded.

A card payment 9 days late — a respectful reminder and a date that works.

02

Call Amira yourself

Dial the demo line and open with any of the lines below. The first call creates your demo profile; the code is 2468.

Demo line+971 4 520 7404→

Try saying

  • “I think I lost my credit card — please block it.”Block and replace a card · Cards & Fraud
  • “There are two charges for the same order on my card.”Dispute a transaction · Cards & Fraud
  • “What is my balance — and did my salary come in?”Balance and transactions · Service Requests
  • “I need a liability letter for an embassy.”Letters and statements · Service Requests
  • “Has the money I sent this week arrived?”Remittance status · Service Requests
  • “How much could I borrow on my salary?”Personal finance enquiry · Finance, Deposits & Collections
  • “What would it cost to settle my loan this month?”Early settlement quote · Finance, Deposits & Collections
  • “I just moved to Dubai and need a salary account.”Account opening · Account Opening
03

Write on WhatsApp

The same number is on WhatsApp. Text, a voice note or a photo of a document — Amira reads all of it and answers in your language.

Open WhatsApp +971 4 520 7404
04

Chat — or let Amira guide you

The web chat is the same brain in text. The video advisor goes further: she operates this site with you — opens the right card, compares, starts the application.

Inbound scenarios

  • Block and replace a cardCards & Fraud

    Lost your card? Amira blocks it in seconds and orders a new one.

  • Card activation and PINCards & Fraud

    New card in the post? Activate it and get the secure PIN link.

  • Dispute a transactionCards & Fraud

    Charged twice or for something you did not buy? Raise a dispute on the call.

  • Travel noticeCards & Fraud

    Travelling? Tell Amira where and when — your cards keep working.

  • Balance and transactionsService Requests

    Ask for your balance, your salary or your last payments.

  • Letters and statementsService Requests

    A liability letter for a visa — in your inbox in minutes.

  • Remittance statusService Requests

    Where is my transfer? Amira tracks it to the beneficiary bank.

  • Update ID and contact detailsService Requests

    New e-mail or renewed Emirates ID — updated without a branch visit.

  • Branch and appointmentService Requests

    Find a branch and book a real appointment slot.

  • Complaint intakeService Requests

    Tell Amira what went wrong — it is logged with a callback time.

  • Personal finance enquiryFinance, Deposits & Collections

    How much can I borrow? An indicative quote in one minute — approval stays with an advisor.

  • Early settlement quoteFinance, Deposits & Collections

    Pay your loan off early — the exact amount, fee included, by e-mail.

  • Account openingAccount Opening

    New in the UAE? Amira picks the right account and starts the application.

  • Credit card applicationAccount Opening

    Which card fits you? Amira recommends one and starts the application.

Outbound scenarios

  • Fraud alert confirmationCards & Fraud

    A card payment in London was paused. Amira calls, you confirm, the card works again.

  • Card activation reminderCards & Fraud

    Your new card was sent 10 days ago — Amira helps you switch it on.

  • ID / KYC expiry reminderService Requests

    The Emirates ID on file expires soon — Amira explains the one-minute update.

  • Post-complaint callService Requests

    After a resolved fee complaint, Amira checks you are happy.

  • Dormant accountService Requests

    An account gone quiet for 11 months — reactivated with one confirmation.

  • Early collections reminderFinance, Deposits & Collections

    A card payment 9 days late — a respectful reminder and a date that works.

  • Promise-to-pay follow-upFinance, Deposits & Collections

    A promised payment did not arrive — Amira agrees a new date.

  • Pre-approved offerFinance, Deposits & Collections

    Personal finance pre-approved up to AED 85,000 — explained, and started if you want it.

  • Deposit maturityFinance, Deposits & Collections

    Your AED 50,000 fixed deposit matures on Friday — renew or pay out, on the call.

  • Application completionAccount Opening

    Your account application stopped at the documents step — finish it on WhatsApp.