Amira Demo Environment — a fictional bank built to show Amira at work

Mawj

Playground

Try Amira

Four channels, one customer. Pick a scenario, use your own phone number, and see what a bank run on Amira feels like from the customer side.

Verification code for this demo: 2468

01

Get a call from Amira

Amira dials you either way — your phone rings within seconds. Choose the situation: the bank calling its customer, or the service line where she answers and you lead.

Which situation should Amira simulate?

Either way it is Amira who dials: your phone rings in about twenty seconds. For the inbound simulation she says so herself and then hands the conversation to you.

Letters, quotes and the call summary are e-mailed here — including a second mail showing exactly what the bank system recorded.

A card payment in London was paused. Amira calls, you confirm, the card works again.

02

Call Amira yourself

Dial the demo line and open with any of the lines below. The first call creates your demo profile; the code is 2468.

Demo line+971 4 520 7404→

Try saying

  • “I think I lost my credit card — please block it.”Block and replace a card · Cards & Fraud
  • “There are two charges for the same order on my card.”Dispute a transaction · Cards & Fraud
  • “What is my balance — and did my salary come in?”Balance and transactions · Service Requests
  • “I need a liability letter for an embassy.”Letters and statements · Service Requests
  • “Has the money I sent this week arrived?”Remittance status · Service Requests
  • “How much could I borrow on my salary?”Personal finance enquiry · Finance, Deposits & Collections
  • “What would it cost to settle my loan this month?”Early settlement quote · Finance, Deposits & Collections
  • “I just moved to Dubai and need a salary account.”Account opening · Account Opening
03

Write on WhatsApp

The same number is on WhatsApp. Text, a voice note or a photo of a document — Amira reads all of it and answers in your language.

Open WhatsApp +971 4 520 7404
04

Chat — or let Amira guide you

The web chat is the same brain in text. The video advisor goes further: she operates this site with you — opens the right card, compares, starts the application.

Inbound scenarios

  • Block and replace a cardCards & Fraud

    Lost your card? Amira blocks it in seconds and orders a new one.

  • Card activation and PINCards & Fraud

    New card in the post? Activate it and get the secure PIN link.

  • Dispute a transactionCards & Fraud

    Charged twice or for something you did not buy? Raise a dispute on the call.

  • Travel noticeCards & Fraud

    Travelling? Tell Amira where and when — your cards keep working.

  • Balance and transactionsService Requests

    Ask for your balance, your salary or your last payments.

  • Letters and statementsService Requests

    A liability letter for a visa — in your inbox in minutes.

  • Remittance statusService Requests

    Where is my transfer? Amira tracks it to the beneficiary bank.

  • Update ID and contact detailsService Requests

    New e-mail or renewed Emirates ID — updated without a branch visit.

  • Branch and appointmentService Requests

    Find a branch and book a real appointment slot.

  • Complaint intakeService Requests

    Tell Amira what went wrong — it is logged with a callback time.

  • Personal finance enquiryFinance, Deposits & Collections

    How much can I borrow? An indicative quote in one minute — approval stays with an advisor.

  • Early settlement quoteFinance, Deposits & Collections

    Pay your loan off early — the exact amount, fee included, by e-mail.

  • Account openingAccount Opening

    New in the UAE? Amira picks the right account and starts the application.

  • Credit card applicationAccount Opening

    Which card fits you? Amira recommends one and starts the application.

Outbound scenarios

  • Fraud alert confirmationCards & Fraud

    A card payment in London was paused. Amira calls, you confirm, the card works again.

  • Card activation reminderCards & Fraud

    Your new card was sent 10 days ago — Amira helps you switch it on.

  • ID / KYC expiry reminderService Requests

    The Emirates ID on file expires soon — Amira explains the one-minute update.

  • Post-complaint callService Requests

    After a resolved fee complaint, Amira checks you are happy.

  • Dormant accountService Requests

    An account gone quiet for 11 months — reactivated with one confirmation.

  • Early collections reminderFinance, Deposits & Collections

    A card payment 9 days late — a respectful reminder and a date that works.

  • Promise-to-pay follow-upFinance, Deposits & Collections

    A promised payment did not arrive — Amira agrees a new date.

  • Pre-approved offerFinance, Deposits & Collections

    Personal finance pre-approved up to AED 85,000 — explained, and started if you want it.

  • Deposit maturityFinance, Deposits & Collections

    Your AED 50,000 fixed deposit matures on Friday — renew or pay out, on the call.

  • Application completionAccount Opening

    Your account application stopped at the documents step — finish it on WhatsApp.