المساعدة والخدمات

Liability letter	Shows all loans and cards with outstanding balances - for visas, embassies, other banks	50 درهم	Within 1 hour by e-mail (digitally signed)
No liability / clearance letter	Confirms no outstanding liabilities - for leaving the UAE or closing accounts	50 درهم	Within 1 hour by e-mail when no liabilities
Account confirmation letter	Confirms account number, IBAN and customer name	مجانًا	Instant by e-mail
Balance confirmation letter	Confirms balance on a given date - for visa applications	50 درهم	Within 1 hour by e-mail
Account statement (3, 6 or 12 months)	Stamped statement for the chosen period	مجانًا	Instant by e-mail
Salary transfer letter	Confirms salary transfer to Mawj Bank for the employer	مجانًا	Within 1 hour by e-mail

أسئلة شائعة

DemoIs Mawj Bank a real bank?

No. Mawj Bank is a fictional bank built by Amira AI to demonstrate AI-native customer operations. All customers, accounts and rates are demo data.

DemoWhat is the verification code?

In this demo the one-time code is always 2468. A real bank sends a fresh code by SMS - Amira never asks for a card number, PIN or real one-time password.

CardsWhat do I do if I lose my card?

Call, WhatsApp or chat with Amira any time - the card is blocked immediately and a replacement is sent to your address on file within 3 working days.

CardsHow do I set my PIN?

After activation Amira sends a secure link by SMS. You set the PIN yourself - nobody at the bank ever asks for it.

CardsHow long does a dispute take?

You get a dispute reference immediately, a provisional credit within 5 working days for eligible cases, and the final answer within 45 days.

ServiceHow fast do I get a liability letter?

Usually within one hour by e-mail, digitally signed. The fee is AED 50 plus VAT.

ServiceCan I update my Emirates ID without visiting a branch?

Yes - send a photo of both sides on WhatsApp. Our team confirms within one working day.

FinanceHow much can I borrow?

Up to 20 times your monthly salary, and your total monthly repayments may not exceed half of your salary. Amira gives an indicative figure; approval is always made by an advisor.

FinanceWhat does early settlement cost?

1 % of the outstanding amount, capped at AED 10,000 (demo rule).

DepositsWhat happens when my fixed deposit matures?

It follows your maturity instruction: renew, renew with interest, or pay out to your current account. Without an instruction it is renewed for the same term.

CollectionsI missed a payment - what now?

Tell Amira when you can pay and it is noted with a reminder. If you are in financial difficulty, a specialist calls you back.

ContactWhen does Amira call customers?

Outbound calls only between 09:00 and 18:00 UAE time, with a WhatsApp confirmation afterwards.